FAQs

I DIDN'T RECEIVE AN ORDER OR SHIPPING CONFIRMATION?

A. It’s possible the confirmation email has gone to your junk folder or maybe we have an incorrect email address for you!

Please contact us straight away at info@kraveshoe.com or the chat option via the website with the Full Name the order was placed under.

 

HOW LONG IS THE SHIPPING TIME?

A. Processing time is 2-3 days however,  in most cases it it 1 day. U.S. orders will be shipped via our shipping partners & delivered via UPS and USPS. Current shipping time is 2-3 days.

 

I HAVE ENTERED AN INCORRECT ADDRESS!

A. If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at infi@kraveshoe.com. If the address is wrong, we can correct this within 24 hours.

 

WHAT SIZE SHOULD I ORDER?

 

We always want our items to fit our customers, so we provide a size guide and sizing information next to all items on our website. Most of our items generally fit true to (US) size but if we know a product’s shape gives a tighter fit, we’ll recommend sizing up in the product description under the item. If you require further help with sizing, our customer service representatives can recommend your size if you send over the item name and your normal heel size measurements via one of our contact platforms.

 

 

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

A. If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.